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Online therapy, also known as e-therapy, e-counselling, telehealth, or cyber-counselling, involves providing mental health services and support over the internet. This can occur through email, text messaging, video conferencing, online chat, messaging, or internet phone.

The Flawed Journey offer their services online via phone call or zoom video call and we work closely with individuals around Australia, New Zealand, Asia, UK & Ireland.

Rest assured, our online services are delivered with the same standards and duty of care that you would expect if you visited our team via face to face.


  • Easier access: Clients who live in remote area or who have limited mobility / access to transport may be more motivated to participate in online therapy.

  • Reduced cost: Online therapy eliminates the costs associated with both travel time and costs.

  • Consistent therapy: Online therapy decreases absences / long pauses due to poor  weather conditions or sickness, allowing clients to participate in therapy on a more frequent basis. 

  • Increased progress: Since online therapy provides more consistency it can accelerate progress.

  • Improved access to sessions: Online therapy can allow individuals in remote areas or expats who are on the move to get help.

  • Psychological comfort: Online therapy can help with the social stigma related to receiving mental health support.

  • Flexibility: Therapists have further sessions available outside of working hours meaning individuals can access sessions around their lifestyle and schedules.


  • Private & confidential space.

  • Ensure your won't be interrupted for the duration of the session.

  • Good lighting (webcam use).

  • Computer / smart device.

  • Reliable internet connection.

  • Speakers / headphones.

We use Zoom for video therapy and for each therapy session, you will receive an email confirmation for your Zoom session, this will include this link at your allotted therapy time, and you will automatically be connected to your therapist, or put in to a virtual waiting room until your therapist becomes available. This link will change for each of your sessions.

Online Socializing
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