About
Hello, I’m Emma, the therapist behind The Flawed Journey. I started my practice in 2019 and have had the privilege of supporting clients from a wide range of backgrounds and cultures, both online and in person. I’m a Mental Health Counsellor based in London, now offering online therapy to adults in their 20s and 30s across the UK, Ireland and internationally.
I support people who may look like they have everything together on the outside, but privately feel anxious, overwhelmed, stuck, disconnected from themselves, or unsure of who they are anymore.
Maybe you find yourself constantly overthinking, putting everyone else first, struggling to feel good enough, or noticing the same patterns repeating in your relationships. You might also be carrying experiences from your past that still affect how you see yourself today.
I created The Flawed Journey from a belief that therapy should feel human, relatable and safe not clinical, intimidating or like you need to have all the right words.
Growing up in Northern Ireland, I spent much of my early 20s feeling lost, disconnected from myself and like I wasn’t enough. Through my own experiences, I came to understand how deeply our past can shape the way we see ourselves, navigate relationships and move through the world.
That understanding influences the way I work today. I know how powerful it can be to have a space where you don't have to pretend you're okay, minimise what you're feeling, or have everything figured out.
But therapy isn't about me telling you what your story means. It's about creating the space for you to explore it for yourself. Together, we'll gently explore the experiences, emotions and patterns that have shaped you, helping you develop greater self-understanding, self-compassion and confidence.
This personal experience fuels my work as a counsellor. I am passionate about helping others explore their own stories, navigate old wounds, and build self-acceptance, confidence, and lasting change.

When I'm not working with clients, I'm usually doing something that keeps me connected to myself and the people around me. I love travelling, discovering new places, yoga, running, going to the gym, reading, and spending time with the people I love. I'm also a big believer in the importance of community, connection and having things in your life that make you feel like you.
Alongside my private practice, I volunteer every fortnight as a Supervisor at The Listening Place, a London-based charity offering face-to-face support to individuals experiencing suicidal thoughts. In this role, I support and guide a team of volunteers with compassion and care, helping to create a safe space for those who feel life is no longer worth living.
“In therapy we make a pathway to the person you intend to be.”
Education & Experience
My professional journey began in health and social care, where I developed a strong understanding of healthcare, wellbeing and the importance of compassionate, person-centred support. From there, my interests led me to further study in public health, business management and mental health counselling.
Alongside my counselling practice, I’ve gained experience across a range of settings, including hospitals, schools, charities and rehabilitation centres. These experiences have given me a broader understanding of the different challenges people can face and, importantly, that no two people’s experiences are the same.
My core counselling training is in Integrative Counselling, meaning I draw from different therapeutic approaches and tailor our work around your individual experiences, needs and goals.
Core Counselling Qualifications
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Level 4 Diploma in Counselling Studies & Integrative Practice — 2018
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Level 2 & 3 Introduction to Counselling Skills — 2017
Additional Professional Training
I have continued to develop my knowledge through additional training in:
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Psychological Trauma & Trauma-Informed Care
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Attachment
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CBT, DBT & ACT-informed approaches
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Therapeutic use of Mindfulness
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Mental Health First Aid
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Suicide Awareness & Risk Assessment
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Domestic & Family Violence
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Personality Disorder Awareness
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Online & Phone Counselling
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Walk & Talk Therapy
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Counselling for Adolescents
My training and experience continue to shape the way I work: with curiosity, compassion and without judgement, while recognising that your journey is uniquely yours.