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What do we mean by Counselling?

Counselling is the process that occurs when a client and counsellor discuss and explore difficulties during a scheduled time, which may include stress or emotional feelings of the client. Most people at some point in their lives feel uncertain or overwhelmed by problems, both physically and mentally. Counselling therefore helps the client to change their behaviour and to improve their current situation.

What is the difference between Counselling and Psychotherapy?

Counselling is better suited for clients who are able to resolve their own problems whilst Psychotherapy often suits clients who have long term deeper issues and mental health struggles.

Can I claim Counselling on Insurance or is there a rebate?

Counsellors are not included in Medicare which means there are no rebates. Unfortunately you cannot claim your sessions on Private Health Insurance as all sessions with The Flawed Journey are private meaning all costs are at your own expense, however we ensure our fees are affordable for all.

What issues do some clients face in order to seek Counselling?

  • Grief and Bereavement

  • Marriage or Relationship break ups

  • Stress Management

  • Feeling lost and Confused

  • Job Loss

  • Addiction

  • Eating Concerns / Self-Esteem / Body Image

  • Expatriate & Relocation Issues

  • Bullying and Depression

  • Trauma / PTSD


What happens during Counselling Sessions?

You as the client will be in a comfortable, safe yet confidential environment with the opportunity to discuss any underlying issues with our team of fully qualified professionals.

What if I’m unsure if I need Counselling?

Please book a free 20 minute phone call Consultation via our booking system where you can ask any questions that you are unsure of. We can discuss the underlying issues and situations you are currently facing which will help The Flawed Journey to provide a tailored service specific to your needs. 

What should I expect for my first Counselling Session?

It’s totally normal to feel a little nervous prior to your first session but as a therapist it is our job to make you as a client feel completely comfortable and at ease during your therapy journey. Counselling is an incredible journey and as a client you will feel a sense of trust, ability to fully open up with full attention and without any type of judgement. As a client you have the opportunity to discuss your personal history and current situation but will not be forced to discuss anything that makes you feel any sort of discomfort.

How long does a Counselling Session last?

Individual sessions will last 50 - 60 minutes and Couples / Group sessions can be expected to be 60-90 minutes.

How does Online Counselling work?

Online Counselling works by discussing your issues with a Counsellor via phone call, or video zoom call. This is a great way to discuss any issues if you are unable to be in the area of a Counsellor, or would prefer to discuss your issues online rather than face to face.

I want to book a therapy session, however a suitable time for me is not on the booking system?

If you wish to schedule an appointment either face to face or online but cannot find a suitable time for you on our booking system, please send an email requesting a time suitable for you to and we can to our best to arrange a suitable time for you.

How many therapy sessions will I need in order to achieve my goals?

Sessions are about working on any underlying issues and it’s important to understand that it does take time for results to occur. It takes allotment to unravel the emotions surrounding any issues and to identify the crux of the problem. Every client is different and it solely depends on what your wanting to achieve from your Counselling journey. 

How often will I need to attend my therapy sessions?

Weekly attendance is required in order for you to benefit from therapy. The Flawed Journey believe one of the most important components of successful psycho-therapeutic counselling or psychotherapy is weekly ongoing sessions. The Flawed Journey understands that weekly sessions enables more rapid building of trust and rapport. Weekly sessions also allows for more continuity so there is no need for lengthy reporting on events between Counselling sessions. As Counsellors we ensure to do our best by each client's mental health concerns and will always communicate what is right for the client by recommending regular sessions as we want individuals to relieve their issues and achieve their therapeutic goals rather than delaying the process and these issues becoming more intense over time.

Who do I contact in an emergency?

If you are having suicidal thoughts that you may act on please call emergency services or go to your nearest A&E. There are local helplines that are available 24/7 by searching at
If it’s regarding an appointment and you need to contact us urgently please contact

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